Business Systems Analyst

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

About the department

Cloudflare's Enterprise Engineering Team builds and runs software and systems that make Cloudflare run more efficiently and enable our customers and partners to do business with us. Enterprise Engineering is part of the Engineering organization. This team seeks talented business systems analyst who takes great pride in both the technical and business contribution of their work. You will be given the chance to have a significant impact on our systems, our business and most importantly, our customers.

What you'll do

• Maintain quote to cash systems and integrations including internal and SAAS systems that support ordering, subscriptions, entitlements, customer billing, invoices, taxation, payments, revenue recognition and other systems/ integrations supported by enterprise engineering team
• Participate in systems analysis, writing functional/ technical specs and detailed systems design
• Respond promptly to application alerts, production issues and follow through to resolution per established SLAs
• Effectively communicate issue status to internal stakeholders
• Maintain in-depth functional knowledge of the supported applications and interdependencies
• Partner with the business teams to identify gaps, document and re-engineer current processes within business applications
• Work on Proof of concepts for new requirements as appropriate
• Work closely with the finance and other internal teams in bringing efficiencies to their monthly close process and improve upon existing system reporting needs
• Seek opportunities to streamline and/or automate processes
• Participate in QA activities for various projects. Work closely with business teams, analysts, engineers and product managers to write test plans, test cases and estimates to support project and product releases ensuring consistency with specified requirements agreed with both external and internal customers

Examples of desirable skills, knowledge and experience

• Minimum 6 years experience implementing a SAAS based/ subscription billing system (eg. Stripe, Zuora, Oracle BRM, GoTransverse etc)
• Proficient in writing database queries in PostGres/ BigQuery/ Snowflake or other languages
• Adaptability and Learning Mindset: Demonstrating a willingness to learn new technologies, tools, and methodologies is crucial
• Possess excellent communication skills – written and oral, interpersonal and organizational
• Ability to handle multiple projects and responsibilities with competing priorities
• Solid understanding of business Financial processes including but not limited to Quote to cash process including OM/ Billing/ AR/ RevRec and understanding of GL
• Able to deliver a high degree of customer satisfaction at all times
• Must be results/ Outcome focused

Bonus points if you have:

• Track record of delivering successful large-scale, business transformation, and multi-disciplinary change initiatives especially in Subscription/SaaS model
• 6+ years experience in systems analyst roles, implementing and supporting ERP applications such as Oracle, Netsuite, SAP or Workday Financials
• Business engagement and business analysis experience in implementing ERP systems is preferred
• Hands-on experience with analytics and monitoring tools like Grafana (configuring, creating queries, dashboards, and alerts), and ability to troubleshoot application/ systems logs using tools like Kibana, Sentry

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free. 1.1.1.1: We released 1